Customer Relationship Management

Test Description:

Assesses professionals' ability to manage and optimize customer relationships to meet business objectives effectively. This test assesses proficiency in working with CRM tools, handling customer inquiries, complaints, and feedback, and best practices to retain and nurture existing customer relationships.

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Skills Covered:

1. Customer Account Administration
2. Scripting & Communication Training
3. Conflict Resolution & Escalation Management
4. Customer Relationship Management (CRM) Systems
5. Customer Retention & Loyalty Programs
6. Issue Resolution