Customer Experience

Test Description:

Assesses professionals' ability to create positive and memorable customer interactions. This test assesses proficiency in knowledge of designing and implementing customer feedback mechanisms, utilizing technology to enhance customer interactions, and aligning behavior and attitudes with the desired customer experience.

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Skills Covered:

1. Customer Account Administration
2. Customer Feedback Analysis
3. Conflict Resolution & Escalation Management
4. Contact Center Representative Training
5. Scripting & Communication Training
6. Technology & Systems Management